Introduction
Welcome to Coastal Charm Vacations. By making a reservation or using our services, you agree to the following Terms and Conditions. Please read them carefully.
Reservation and Booking Policies
2.1 Booking Process: Reservations are confirmed upon receipt of payment and a confirmation email.
2.2 Minimum Stay: A minimum stay of [1] night is required for all bookings.
2.3 Age Requirement: All guests must be at least [18] years old.
2.4 Identification: Government-issued photo identification may be required at check-in.
Payment Terms
3.1 Payment Methods: We accept payments via Visa, MasterCard, Discover, wire transfer, Zelle, Cash App, or Venmo.
3.2 Full Payment: Full payment is due on the day of booking.
Cancellation and Refund Policy
4.1 Cancellation by Guest: Cancellations made 14 days or more before check-in will receive a 50% refund. Cancellations made less than 7 days before check-in are non-refundable.
4.2 Cancellation by Host: We reserve the right to cancel a reservation at any time for reasons including but not limited to property issues or emergencies. In such cases, guests will receive a full refund.
Check-In and Check-Out Procedures
5.1 Check-In Time: Check-in is from 4 PM. Early check-in is subject to availability and additional fees. Please contact customer service with your confirmation number for details.
5.2 Check-Out Time: Check-out is by 10 AM. Late check-out is subject to availability and additional fees and is not confirmed until payment is received and a confirmation email is sent with the late check-out time.
5.3 Key Collection: Keys must be returned to the designated location. Lost keys may incur a replacement fee. If the lock is electronic, please ensure to lock the door behind you. Turn off all lights, air conditioning, and pool heat (if applicable) to avoid additional fees.
Guest Responsibilities
6.1 Damage: Guests are responsible for any damage or loss to the property or its contents during their stay. Charges will apply for damages beyond normal wear and tear.
6.2 Behavior: Guests must respect neighbors and adhere to all property rules. Parties, loud music, and illegal activities are strictly prohibited. In the event of a noise complaint, such as but not limited to parties, barking dogs, or disruptive children, we reserve the right to cancel your booking mid-stay and charge a party fee of up to $2,500.00.
6.3 Smoking: Smoking is strictly prohibited inside the property. A fee of $750.00 will apply for smoking violations.
6.4 Pets: Pets are not allowed unless specifically authorized. Unauthorized pets will incur a fee.
6.5 Extra Cleaning: If the unit requires deep cleaning or if there are stains on the furniture, an additional payment of up to $1,000.00 will be charged for excessive cleaning beyond the basics of laundry, dishes, and trash removal.
Liability and Disclaimers
7.1 Liability: We are not liable for any loss, damage, or injury to guests or their belongings during their stay.
7.2 Disclaimers: We make no warranties about the accuracy of information or the suitability of the property for any particular purpose. No refunds will be issued for issues such as air conditioning, pool cleaning, Wi-Fi, cleanliness, heating, mold, listing inaccuracies, or noise.
Force Majeure
We are not liable for any failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, pandemics, or government actions.
Dispute Resolution
9.1 Resolution: Any disputes will be resolved through binding arbitration in accordance with the laws of California.
9.2 Legal Fees: In the event of legal action, the prevailing party will be entitled to reasonable legal fees and costs.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of California.
Contact Information
For any questions or concerns, please contact us at:
Coastal Charm Vacations
P.O. Box 35532
Los Angeles, CA 90035
Phone: 323.792.0370
Email: Resolutions@coastalcharmvacations.com
Amendments
We reserve the right to modify these Terms and Conditions at any time. Guests will be notified of any changes.
Last Updated: 8/7/2024