Introduction
Welcome to Coastal Charm Vacations. We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
2.1 Personal Information: We collect personal information that you provide to us when making a reservation, such as your name, email address, phone number, and payment details.
2.2 Usage Data: We collect information about how you use our website, including IP addresses, browser types, referring pages, and pages visited.
2.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and improve our services.
How We Use Your Information
3.1 Booking and Reservations: To process and confirm your bookings and manage your reservations.
3.2 Customer Service: To respond to your inquiries, provide customer support, and send you important updates related to your stay.
3.3 Marketing: With your consent, to send you promotional offers, newsletters, and updates about our services. You can opt-out of marketing communications at any time.
3.4 Improvement of Services: To analyze usage data and improve our website, services, and customer experience.
3.5 Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Sharing Your Information
4.1 Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
4.2 Legal Requirements: We may disclose your information if required by law, in response to legal processes, or to protect our rights, property, or safety.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
6.1 Access and Correction: You have the right to access and update your personal information. If you wish to review or correct your information, please contact us at the contact details provided below.
6.2 Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send.
6.3 California Privacy Rights: California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to request the deletion of personal information and to know what personal information is being collected. To exercise these rights, please contact us at the contact details provided below.
International Transfers
If you are accessing our website from outside the United States, your information may be transferred to, and stored on, servers located in the United States. By using our services, you consent to the transfer of your information to the United States.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Coastal Charm Vacations
P.O. Box 35532
Los Angeles, CA 90035
Phone: 323.792.0370
Email: Resolutions@coastalcharmvacations.com
Effective Date: 8/7/2024